On The List — Student Ticket Marketplace

RESALE OPENS

Day one

RESALE CLOSES

1 hr before

YOU RECEIVE

Full ticket price

BOOKING FEE

Non-refundable

Our position on refunds.

On The List does not offer cash refunds for change of mind. Instead, we offer something better: resale. If your plans change, list your ticket on the platform and recover every penny you paid for it the moment someone buys it. This is available from the day you purchase, right up to one hour before the event.

How resale works as a refund.

When your resale ticket sells, you receive back exactly your original purchase price — no more, no less. The buyer pays the current tier price. Any difference between what you paid and the current price goes to the organiser, not to a scalper. Your booking fee is not refunded, but you keep the full ticket price.

The one-hour cutoff.

Resale listings close automatically one hour before the event starts. Any ticket still listed at that point reverts to valid status in your account. No resale can complete inside this window.

Event cancellation.

If an event is cancelled by the organiser, all ticket holders will receive a full refund of the ticket price and booking fee to their original payment method, processed within 5 to 10 business days.

Tickets purchased outside this platform.

On The List accepts no responsibility for tickets purchased through third-party channels, social media, or peer-to-peer arrangements. Only tickets purchased directly through onthelyst.com carry the protections described here.

Contact.